SHIPPING & REFUND 

Effective Date: July 30, 2026

SHIPPING POLICY

Order Processing and Tracking

Once your order has been processed, a tracking number will be sent to the email address provided during checkout.

Business days do not include weekends or public holidays.

Delivery Time

Estimated delivery time is 3-5 business days after your order has been processe

International Shipping

We ship internationally. International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the customer’s responsibility and are not included in the order total unless stated during checkout.

International deliveries may take longer because of customs processing.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address. Contact us immediately at support@petertomroth.com if you notice an error.

We cannot guarantee that an address can be changed after an order has been processed or shipped. We are not responsible for orders delivered to an address entered incorrectly by the customer.

Lost or Delayed Orders

Tracking updates are controlled by the shipping carrier. If your tracking information has not updated or your order appears to be lost, contact us at support@petertomroth.com with your order number.

REFUND POLICY

30-Day Refund Policy

We accept refund requests for any reason when the request is submitted within 30 days of the order’s delivery date.

To request a refund, email support@petertomroth.com and include:

• Your full name
• Your order number
• The email address used to place the order

Requests submitted more than 30 days after delivery are not eligible for a refund.

Returns

After receiving your request, we will provide any return instructions that apply to your order. Do not send a product back without first contacting us.

When a return is required, the customer is responsible for following the return instructions provided by our support team.

Damaged, Defective, or Incorrect Products

Contact us within 30 days of delivery if your product arrives damaged, defective, or incorrect. Include your order number and clear photographs showing the issue so we can resolve it.

Refund Processing

Approved refunds are issued to the original payment method. The time required for the refund to appear in your account depends on your bank or payment provider.

We are not responsible for delays caused by banks, credit-card companies, or payment processors after a refund has been issued.

Order Cancellations

Cancellation requests must be submitted as soon as possible. Orders that have already been processed or shipped cannot be canceled and must be handled through the refund process described above.